Customer Success

Case Study 2: Integrated Communications Applications

Why a major telecommunications service provider in Australia approached DTT

A major Carrier selected DTT to develop a suite of integrated communications applications to support their call centers and enterprise customers.

DTT Solution

DTT participated in a 20 Engineer development team, generating over 1 M LOC, implementing Unified Messaging, Interactive Voice Response (IVR), and Computer Telephony Integration (CTI) functionality. These applications were developed with multi-lingual support, real-time transaction processing, and high-availability. DTT also provided testing support.

Technology Expertise Applied

C++, ASP, JSP and .NET (C#)

Benefits Delivered

DTT enabled the customer to improve Time to Market by one year (on a 4-year project). We also reduced development costs by approximately 2/3 without compromising product quality for our demanding customer.